Patient survey results, Butte County hospitals
Enloe's patient-survey star rating: 3 of 5. 73% of Enloe patients would definitely recommend it (California 69%).
Results of the national HCAHPS survey of recently discharged hospital patients: the share giving the best answer to each question, for Butte County hospitals and California.
Up to dateUpdated (6 days ago)Refreshed weekly (CMS refreshes quarterly)Source
DownloadJSONCSVCMS Provider Data: U.S. government work, public domain
3 of 5Enloe's patient-survey star rating
73%of Enloe patients would definitely recommend it (California 69%)
40%said Enloe was always quiet at night (California 48%)
1,476completed surveys from Enloe patients
The records
| What patients said | Unit | Enloe (Chico) | Oroville Hospital | Orchard (Gridley) | California | Period ending |
|---|---|---|---|---|---|---|
| Summary star rating from the patient survey | stars, out of 5 | 3.0 | 1.0 | — | — | Sep 30, 2025 |
| Completed patient surveys behind these numbers | surveys | 1,476.0 | 769.0 | 27.0 | — | Sep 30, 2025 |
| Nurses "always" communicated well | % of patients | 79.0 | 64.0 | 71.0 | 76.0 | Sep 30, 2025 |
| Nurses "always" treated them with courtesy and respect | % of patients | 88.0 | 73.0 | — | 83.0 | Sep 30, 2025 |
| Nurses "always" listened carefully | % of patients | 74.0 | 60.0 | — | 73.0 | Sep 30, 2025 |
| Nurses "always" explained things so they could understand | % of patients | 73.0 | 59.0 | — | 71.0 | Sep 30, 2025 |
| Doctors "always" communicated well | % of patients | 77.0 | 66.0 | 75.0 | 76.0 | Sep 30, 2025 |
| Doctors "always" treated them with courtesy and respect | % of patients | 85.0 | 75.0 | — | 82.0 | Sep 30, 2025 |
| Doctors "always" listened carefully | % of patients | 75.0 | 63.0 | — | 74.0 | Sep 30, 2025 |
| Doctors "always" explained things so they could understand | % of patients | 70.0 | 60.0 | — | 71.0 | Sep 30, 2025 |
| Staff "always" explained | % of patients | 59.0 | 45.0 | 56.0 | 59.0 | Sep 30, 2025 |
| Staff "always" explained new medications | % of patients | 74.0 | 57.0 | — | 72.0 | Sep 30, 2025 |
| Staff "always" explained possible side effects | % of patients | 44.0 | 33.0 | — | 46.0 | Sep 30, 2025 |
| Yes, staff "did" give patients this information | % of patients | 85.0 | 77.0 | 89.0 | 85.0 | Sep 30, 2025 |
| Yes, staff "did" give patients information about help after discharge | % of patients | 83.0 | 74.0 | — | 84.0 | Sep 30, 2025 |
| Yes, staff "did" give patients information about possible symptoms | % of patients | 87.0 | 80.0 | — | 86.0 | Sep 30, 2025 |
| Room was "always" clean | % of patients | 57.0 | 43.0 | 87.0 | 72.0 | Sep 30, 2025 |
| "Always" quiet at night | % of patients | 40.0 | 29.0 | 42.0 | 48.0 | Sep 30, 2025 |
| Patients who gave a rating of "9" or "10" (high) | % of patients | 69.0 | 35.0 | 70.0 | 68.0 | Sep 30, 2025 |
| "YES", patients would definitely recommend the hospital | % of patients | 73.0 | 35.0 | 74.0 | 69.0 | Sep 30, 2025 |
Survey covers adult inpatients discharged in the period shown; CMS adjusts for patient mix. A blank means the hospital had too few completed surveys.